Frequently Asked Questions
Everything you need to know about your order and our latest collections.
What is the standard shipping time for orders within Canada?
Standard shipping typically takes 3 to 7 business days depending on your province. We also offer express shipping options at checkout for faster delivery.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn items with original tags attached. Please note that for hygiene reasons, earrings and intimate apparel are final sale.
How do I know which size to order?
Every product page includes a detailed size guide with measurements in both centimeters and inches. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Do you offer international shipping outside of Canada?
Yes, we ship to the United States and select international destinations. Shipping costs and delivery timelines will be calculated automatically at the checkout page.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 1 hour of placement by contacting our customer support team via live chat or email.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.